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Support

Frequently Asked Questions


WHEN WILL IT COME TO OTHER PLATFORMS?

Crossy Road was designed as a mobile title. We are very interested to bring it to platforms such as PC, Mac, Steam, Handhelds, and Consoles but no work has yet commenced.



WHY ISN'T CROSSY ROAD AVAILABLE ON iOS 6?

Crossy Road runs poorly on iOS 6 devices and so we're unable to support it.



MY GAME HAS STOPPED WORKING.

Turn your device off and on, and then open Crossy Road again.
Click here for instructions on how to restart your iOS device.



MY GAME CRASHES AT THE START (ANDROID / GOOGLE PLAY / WINDOWS PHONE)

Make sure that you do not have an AdBlocker enabled, or that Crossy Road is whitelisted. Crossy Road has optional ads in-game and adblockers prevent the game from working properly. We are looking at ways to work around this.



I HAVE A NEW IPHONE/IPAD. CAN I TRANSFER MY PURCHASES?

1. Open Crossy Road.
2. Play one game with any character, die, and reach the End of Game screen.
3. Click the Settings button (bottom left).
4. Click "Restore Purchases".
Note: Characters you won from the prize machine will not be restored - only characters you have bought through IAP. We are working on a system to backup prize machine across all devices in a future update.



WHY HAVE THE ADS STOPPED WORKING?

Firstly, make sure you are connected to the internet and do not have an ad blocker enabled (on Android). If you have been playing the game and watching ads for a while, but they have stopped showing, then you may have reached your daily maximum set by the Ad networks. Please wait 24 hours.



I WON A CHARACTER I ALREADY OWN.

This is intended and how prize machines work! We are recording the number of duplicate characters you have received and we will be doing something special with them a future update.



HOW DO I UNLOCK ??? CHARACTERS.

Hidden Characters are unlocked in-game via secrets. If you don't care about spoilers then search Google or YouTube for information.



HOW DO I UNLOCK THE PIGGY BANK.

The Piggy Bank is a premium character and can only be unlocked via in-app purchase.



WHY DON'T ALL PLATFORMS HAVE THE SAME NUMBER OF CHARACTERS

We are a small team of developers and we roll out updates for each platform separately. Sometimes we do timed and exclusive characters. We don't have dates on our releases.



CAN WE SUGGEST A CHARACTER?

Yes, but we make no promises about whether or not we will include it. Please do not ask when your suggestion will be included. Also note that we do not put people's pets, parents, or children in the game. Character suggestions must be broadly understood. We appreciate people playing with voxel character editors, but we cannot put your art in Crossy Road.

EMAIL US

If you have any other questions about Crossy Road that are NOT already answered in this FAQ, please contact us.

We will not reply to questions already answered in the FAQ.


Are you using Google Play or Windows Phone?

Email us here: gpsupport@yodo1.com



For all other support issues:

Email us here:

For business enquiries ONLY:

Email us here:

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